Toronto North Support Services is a community-based agency providing mental health and homeless services to adults in Toronto.
Make a donationIF YOU HAVE A COMPLAINT OR COMPLIMENT ABOUT YOUR SERVICE, HERE’S WHAT YOU DO…..
Toronto North Support Services is very committed to providing you, our clients, with the highest quality services and supports. This is often done through supporting the development of an effective working relationship between the client and the Case Manager.
Clients have the right to make complaints against Toronto North Support Services’ staff members and services without reprisal or the threat of reprisal. The organization will treat all client complaints seriously and act promptly to address the issue. At the initiation of the process or at any stage throughout the process, clients may involve advocates or other supports to assist them.
Your feedback is important to us, so:
If you have a compliment:
If you have a complaint:
Once a complaint is received:
If after the investigation and meeting with the Manager, you are still not satisfied with the outcome, you can write to the Executive Director to request a review of the matter. The Executive Director will review the matter as outlined above and contact you within 21 days of receiving your request.